atdomain
Renewals & management

How do I request domain cancellation?

Request cancellation explicitly and obtain confirmation; non-payment alone does not end a .at domain.

The answer

If you no longer want to keep a domain, contact us in good time from your account email with its exact name. Cancellation must be explicitly requested and confirmed. Do not rely on non-payment to end the domain.

Cancellation, deletion, transfer and statutory withdrawal are different processes. The terms and withdrawal information explain the applicable rights and requirements. Existing statutory rights remain unaffected.

What to do

  1. Check the deadline and exact domain name in your account.

  2. Explicitly request cancellation from support.

  3. Wait for confirmation and consider the effects on website and email.

Your next step

Read termsWithdrawal information
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Still need a hand?

Tell us your domain, order number if applicable, and exactly what is not working so we can investigate your issue.

Please do not send passwords, confirmation links or full card details.