Withdrawal and domain cancellation
Your statutory rights and a clear way to send a declaration.
Updated: 16 October 2026
Configurix Limited
Configurix Limited · Company number 808025 · 2A Lower Main Street, Lucan, Co. Dublin, K78 X5P8, Ireland. Telephone: +353 83 396 1730. Trading as atdomain.at. Registered with the Companies Registration Office, Ireland. Contact and complaints: support@atdomain.at. Postal address as above.
Consumer right to withdraw
As a consumer, you normally have 14 days from conclusion of an online service contract to withdraw without giving a reason. Send a clear statement before the deadline to support@atdomain.at or our postal address, or use the ‘Withdraw from contract’ function on our withdrawal page (https://atdomain.at/en/widerruf#vertrag-widerrufen). Give your name and information identifying the contract; an order reference or domain helps us locate it. The model form is optional. The online declaration does not require signing in.
Immediate start and full performance
We start registration before the withdrawal period ends only at your express request. The right to withdraw from a fully performed registration service can end if, before work began, you expressly consented and acknowledged that the right ends only upon full performance. Payment, submitting an application or starting processing alone is insufficient. A separate continuing service is not fully performed merely because technical registration completed. Any remaining statutory withdrawal right is preserved. We do not exclude it categorically because our purchase costs are non-refundable.
Effects of a valid withdrawal
For a valid withdrawal, we reimburse amounts due without undue delay and no later than 14 days after receiving your declaration, using the original payment method unless expressly agreed otherwise, without a refund fee. If you expressly requested performance during the period and the right still exists, only a lawful, reasonable proportion for services actually supplied may be payable. We explain that calculation; there is no automatic deduction of the entire domain cost. Statutory rights for faulty or undelivered services are unaffected. A declaration is acknowledged immediately and then assessed; the form neither deletes a domain nor triggers an automatic refund.
Renewal and domain cancellation
Initial registration covers the offered period of one year. The current total renewal price is €15.99 per year. New orders do not use automatic card charges or automatic renewal. Email support@atdomain.at for renewal or cancellation, observing the deadline shown in your account, which may precede technical expiry. Later price changes apply only to future renewal offers disclosed in advance. The separate continuing nic.at contract does not end merely through non-payment or disabling renewal with us. Cancellation must be expressly declared and confirmed. Domain cancellation, deletion and transfer are distinct from statutory withdrawal. Outside statutory rights, we offer no voluntary cancellation or pro-rata refund merely for non-use or a change of mind after registration has been performed.
Model withdrawal form
To Configurix Limited, 2A Lower Main Street, Lucan, Co. Dublin, K78 X5P8, Ireland; support@atdomain.at. I hereby withdraw from my contract for the following service: [domain / order reference]. Ordered on: [date]. Consumer's name: [name]. Consumer's address: [address]. Date: [date]. Signature only for a paper declaration. You are not required to use this form; any clear statement is sufficient.
Withdraw from contract
No sign-in required. Review your declaration before sending. This does not automatically delete a domain.
You can also send your declaration directly by email: support@atdomain.at.