atdomain
Payments & order status

I have paid. What happens next?

How to check payment, registration and when your new domain appears in your customer account.

The answer

Payment confirmation and completed domain registration are separate steps. Open the order status after payment. Your registered domain appears in your account once processing succeeds.

If an order is still processing, do not rush to pay again. If an error appears or the status remains unchanged unusually long, our support team can check the specific order.

What to do

  1. Sign in using the email address used for the purchase.

  2. Open the order in your account and check its status.

  3. Check the registration confirmation and domain list.

  4. If there is a problem, send the order number, domain and exact message to support@atdomain.at.

Your next step

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WE’RE HERE TO HELP

Still need a hand?

Tell us your domain, order number if applicable, and exactly what is not working so we can investigate your issue.

Please do not send passwords, confirmation links or full card details.