Renew your .at domain: track the deadline, price and confirmation
How do you renew a .at domain at atdomain.at? Check the deadline in your account, budget for the total price and distinguish a request from a confirmed renewal.
Read guide ↗The essentials
Open atdomain.at through the address you already know and compare the message with your order and domain term. A familiar logo, correct domain name or plausible price does not prove authenticity. Ask through your known support channel without sending passwords, transfer codes or card details. Continue to check genuine renewal and contact-verification deadlines promptly.
1. Identify the reason for the message
A domain message could be an invoice, payment receipt, reminder, contact-data check or new offer. These situations require different actions. Start by identifying the exact service and period it describes. A vague phrase such as “domain service” does not establish that you ordered a renewal. Record the full domain name and stated deadline. Avoid paying immediately, but do not dismiss the message without checking either: a genuine deadline can matter. A short, structured review is more useful than deciding solely from the subject line. Keep the message separate from your confirmed order documents while you investigate.
Understand renewal deadlines and domain terms2. Use the account address you already know
Enter atdomain.at directly in your browser or use a bookmark you created yourself. Do not use a sign-in link from the suspicious message for this check. Open your account and find the domain and relevant order. Compare the order status with your own records. An absent entry is a reason to ask, but it is not conclusive proof of fraud: the charge could concern another contract or another account. If an agency arranged the domain, first establish with the responsible person where that order is managed. Avoid guessing a new account or paying again to resolve the uncertainty.
Review your domains and orders in your accountDistinguish holder, invoice and account access3. Compare five pieces of information
Compare the domain name, ordered service, billed period, amount and order reference. Watch for similar spellings and whether the message names .at or another extension. A charge for hosting or a mailbox is different from domain renewal. Those services are not included in our domain price. Also check whether you have already paid for the same order. A pending card authorisation and a completed payment may appear differently; ask for unclear entries to be checked using their references. Do not order the domain again or simply pay twice because an additional message has arrived.
Separate domain prices from hosting costs4. Check paid coverage for the three-year plan
The package for a standard new .at domain costs €39 total. It includes registration and two annual renewals without further payment. Your account displays paid package coverage separately from the current technical registry period. These dates serve different purposes. An earlier technical date alone therefore does not mean you must pay again for an included renewal. Compare the demand with “Plan paid through” and your original order. If it concerns a period already included in your package, ask before making a payment. After the included term, only a newly offered and ordered renewal price applies.
Check total prices and three-year package terms
5. Treat warning signs as reasons to investigate
Heavy time pressure, unexpected attachments and requests for confidential information are reasons to take care. A professionally written message can still be deceptive. The displayed sender name and a company logo are not sufficient confirmation. Avoid opening unexpected invoice attachments while the reason for the message is unclear. Also distinguish a payment demand from a necessary check of your domain contact details. Genuine contact verification may be required for your domain. Review such notices promptly through your account and a known contact channel, rather than deleting every unfamiliar message or trying an unknown confirmation link.
Understand confirmations and the steps after registration6. Send support a focused question
Create a support ticket using the access route you already know. Include the affected domain, type of message, date received, requested amount and claimed service period. Add your order reference if available, and explain which details do not match. For example: “My domain package is paid, but this message asks for payment for an included period.” This helps us identify the relevant records. Do not copy passwords, one-time codes, transfer authorisation codes or full card details into the ticket. If further evidence is needed, first confirm with us which information is necessary and how it should be supplied securely.
Contact support through the support centreFind answers in the support centre
7. If you have already entered information
If you entered credentials on a potentially fake page, open the affected service through its known address and change the relevant password. If you reused it elsewhere, protect those affected accounts too. If you disclosed payment details or made a suspicious payment, contact your bank or card issuer promptly. Preserve messages and payment references you already have without reopening suspicious files. Also inform the affected service through its known contact channel. Austrian government guidance recommends reporting internet fraud to the police; the appropriate response depends on the incident. Do not send additional confidential data merely to someone offering an unverified recovery service.
Manage your account details and password8. Keep a simple domain cost record
For each domain, record the responsible person, the paid period and when the next real decision is due. Our current total prices for a standard new .at domain are €12.99 for the first year and €15.99 per additional renewal year. Alternatively, the €39 three-year package includes two annual renewals. Hosting and mailboxes are not included. Compare a specific payment request with its contract and billed period, rather than only a general price list. A similar or higher amount alone proves neither authenticity nor fraud. If something is unclear, we can clarify which order it relates to before another payment.
Review .at registration and included domain managementCompare current registration and renewal total pricesFurther sourcesOnlinesicherheit.gv.at: first aid for phishing emails ↗Austrian ICT security portal: understanding phishing ↗
