Cancel a .at domain: check your website, email and dates first

Decide what should actually end

Start with a simple question: do you no longer need the name, or do you only want to close the current website? During a project break, the domain may still support email, older recommendations or a future return. If you only want to change website services, cancelling the domain is usually the wrong task. Write your goal in one sentence and check it with everyone responsible. This avoids one person taking the website offline while someone else still expects messages at the old address. Treat the domain, website and mailbox as separate parts of your arrangements.

Check websites, mailboxes and other account access

List the actual uses of the name, including the main website, subdomains, mail addresses and forwarding. Then review your important accounts: is an address under this domain used for sign-in, billing or password recovery? Update those contact and recovery addresses at the relevant services while you can still access the old mailbox, and confirm the new address. A website redirect does not do this for you. Include shared mailboxes and association or project accounts that are only used occasionally. A quiet homepage does not establish that nobody still depends on the domain for access elsewhere.

Save data and update public information in time

Save the content and messages you still need through the relevant website and mail services. Check that an exported copy actually opens; clicking an export button alone does not establish a usable backup. Update profiles, contact pages and important document templates to the replacement address. Giving up a domain does not update the destination printed in an existing QR code. Decide how long older references should continue to work. Tell the people using the address about the agreed transition date. Record completed tasks and anyone whose response is still outstanding. This makes the decision manageable when several services or people are involved.

Separate the contract, annual period and technical shutdown

nic.at’s terms describe the domain contract as indefinite. Cancellation can take effect immediately or, when expressly requested, at the end of the current service period; existing outstanding charges remain due. For your preparation, state the intended date clearly and obtain confirmation. A technical expiry date in the account is not an instruction to do nothing. Follow the dates shown for your domain and clarify outstanding questions with us early. Do not wait until the last day if you still need to update mailboxes or supply documents. Record who is responsible for checking the final response.

Make the request for the exact domain

Open the appropriate domain in your account and use its renewal or cancellation contact route. Give the complete domain name, explicitly request cancellation and state the date you want. List several affected names individually and make clear which related domains you want to keep. This matters especially for .at and .com or .net addresses bought together. nic.at directs holders of managed domains to the responsible service first. We will clarify the steps and any evidence needed with you. Sending a request does not establish that the intended cancellation has already been carried out. Keep your description specific enough to distinguish it from a renewal query.

• Which complete domain should end?
• Should cancellation be immediate or at the confirmed end of the service period?
• Which related names and additional services should continue?

Keep cancellation, transfer and withdrawal distinct

If you want to continue using the domain through another provider, discuss a transfer. If another person or organisation should become its holder, check the change-of-holder process. Cancelling in the hope of registering the same name afterwards is not a reliable substitute for either task. Statutory withdrawal is also a separate process with its own requirements; existing consumer rights and our withdrawal information remain applicable. Explain your actual aim instead of sending several conflicting instructions. If you already requested another change, include its current status so that any inconsistency can be clarified before processing continues.

Review the cost if you decide to keep the name

Renewal of one .at domain currently costs €15.99 total per additional year at atdomain.at. A standard new .at registration costs €12.99 total for the first year. Prices checked on 1 November 2026. The new-registration price is not an offer to continue an existing name more cheaply by cancelling it. After giving up a name, you cannot assume later availability or the same price. If you decide to retain it, follow the offered renewal and relevant deadline. There is no automatic card charge. For an existing paid three-year plan, clarify the remaining coverage against your documents; statutory rights remain unaffected.

Check completion and retain the documents

Compare the response with your request: do the domain, scope and effective date match? Clarify missing or conflicting details before marking the task complete. Keep the request and confirmation together. Cancelling the domain does not automatically end every separate website, mailbox or other service contract; review these individually. We do not sell hosting packages or email mailboxes at atdomain.at. If you need a new address for a different project, check availability separately and wait for confirmed registration before retiring old connections. A careful final review helps prevent an incomplete transition, including forgotten links or accounts that still use the previous address.